Privacy Policy

Information you give us: your name, business name, email address, phone number, current website, the answers you give in an order or project questionnaire, and the text, photos and files you add to your website or account.

Payments: payments are processed by Stripe. We see the amount, date and the last four digits of the card, but we never receive or store full card numbers.

Collected automatically: standard server logs (IP address, browser, pages requested and timestamps), cookies needed to keep you signed in, and a bot check from Cloudflare Turnstile on some forms. We do not use advertising cookies.

To build, host and support your website and account; to answer your questions and send quotes, invoices and receipts; to send appointment reminders and service updates; to keep our services secure and prevent abuse; and to meet legal and tax obligations. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

If you give us your mobile number and agree to receive texts, Pragmateia may text you about your project, appointments, account notices and replies to your questions. If you separately opt in to marketing texts, we may also send occasional offers and service announcements.

• Message frequency: varies with your project and how often you contact us.
• Cost: message and data rates may apply.
• Opt out: reply STOP at any time to stop receiving messages. Reply HELP for help, or contact us using the details below.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. The sharing described below excludes text messaging originator opt-in data and consent.

When we host a client's website, or run a CRM, forms, booking or text messaging for a client, we process their customers' information on that client's behalf and only to provide the service to them. The client decides what is collected and how it is used, and their own privacy policy applies. If you are a customer of one of our clients, please contact that business first; we will help them with your request.

We share only what is needed with the service providers that help us run our services, under agreements that limit their use of it: Vercel (hosting), Stripe (payments), HighLevel / LeadConnector (CRM, email and text messaging), Twilio (text messaging), Resend and Google Workspace (email), and Cloudflare (bot protection). We may also disclose information when the law requires it, to protect our rights or someone's safety, or as part of a sale or merger of our business.

We keep information for as long as your account or project is active and afterward as needed for legal, tax and accounting records. We use encryption in transit, access controls and reputable providers to protect it, but no system is perfectly secure.

You can ask to see, correct or delete the personal information we hold about you, or ask us to stop contacting you, by emailing us. California residents have these rights under the CCPA, and we will not treat you differently for using them. We will verify your request before acting on it.

Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from them.

We may update this policy. The date at the top shows the latest version, and we will tell active clients about significant changes.

Questions or requests: email diego.perez@pragmateia.com or call (503) 594-7587.